Very few customs agencies like to undertake follow-up procedures, revision activity.

We are successful in the field of follow-up activities. We are proud to say this because those are one of the most challenging activities of customs clearance.

The majority of our clients have contacted us by mandating our company to straighten a previously spoiled customs clearance deal, to recuperate their money from the customs authorities.

The difficulty of these follow-up activities is caused by the fact that they do not only require

• a higher expertise as well as
• good contact system

but also

• hard work, persistence,
• concentration and care,
• search for information
• and creative way of thinking and task completing

for the successful realisation.

We take the challenge and accept the complicated assignments as well, despite the fact that very few customs agencies like to undertake follow-up procedures partly because this activity cannot be automated as bulk customs clearances, partly because they require a higher expertise. (We highly recommend though that foreign trade experts would rather concentrate on the maximum concentration on the activities instead of counting on follow-up procedures.)

Some example for follow-up procedures:

• in case of incorrect customs clearance procedure subsequent customs revisions are compulsory. This is required by law even if incorrect customs clearance procedure does not involve the modification of payment obligations
• If, in addition, the client has paid less than the payable amount a revision can be established, than it is strongly recommended a revision on own initiative, because authority inspections subject to the statue of limitation within five years, will impose much severe penalty charges.
• If the company has paid needlessly more duty, (the situation is just the reverse of the above mentioned one)  the company has to do its best to get the needlessly paid money back as soon as possible. Many companies find out from us about what aforementioned possibilities on exemption from duty, duty concessions there are,
  • that they would have been entitled to, but
  • that they did not make use of, but
  • that their advantages can be taken of subsequently by the course of the duty reclaim procedure.

It was our pleasure that, through these procedures, we could delight many of our clients with a “windfall” which they had not expected.